DELIVERY AND RETURN INFORMATION

DELIVERY

CAKES & DESSERTS: Collection available in Sandyford, Central Park, ask by e-mail before checkout the best day and time: jancolatier@gmail.com
READY TO-GO GIFTS & BOXES: Order by 4pm Mon-Fri for estimated delivery within 1-2 business days in Ireland via An Post ExpressPost (€5.99).
Next Day Courier available within Dublin 1-24 postcodes when ordered before 12pm M-F (€14.95), ask quote by e-mail before checkout jancolatier@gmail.com.
DHL shipping available to all EU Counties - ask quote by e-mail before checkout jancolatier@gmail.com
Please note at present we are seeing some delays with all carriers due to seasonal volumes.
Deliveries are made during business hours only and specific delivery times cannot be guaranteed. It is the customer's responsibility to ensure that someone will be home to sign for the gift, which will be delivered by third party couriers. Where the courier is unable to find someone to accept delivery (an accepting signature is required) and the address can be located, a calling card will be left in the letterbox for the recipient to contact the courier and arrange to pick-up from the local depot or arrange re-delivery.
Cost - Republic of Ireland & Northern Ireland: The delivery cost is based on a flat rate of €5.99 euro per delivery address. For other option contact us: jancolatier@gmail.com

RETURNS

Unwanted, unsuitable or faulty goods can be returned to JÄNCOLATIER by the customer or gift recipient and we aim to make this process as simple as possible.

Unwanted / Unsuitable Goods - Your Rights To Cancel An Order

Unwanted or unsuitable goods can be returned within 10 days of receipt as long as the goods are in perfect condition and in their original packaging. Prior to returning the item, please contact us by e-mail: jancolatier@gmail.com to receive a Product Return Code to ensure the item is accurately tracked upon return. This code should then be included with the returned item. We recommend you return your item using a delivery company with a tracking service to be absolutely sure the items arrive back to our returns section.

In accordance with the European Directive on Distance Selling (Directive 2011/83/EU), perishable goods (including food hamper items) or customised goods made according to custom specifications (i.e. personalised gifts) may not be returned. We are unable to exchange/refund some items such as earrings, grooming products, underwear, bath products, pillows due to hygiene and safety reasons.

This Returns Policy is in accordance with the European Directive on Distance Selling (Directive 2011/83/EC). These terms do not affect your statutory rights.

For more information about your Rights online, see the Competition and Consumer Protection Commission's website here: http://www.consumerhelp.ie/your-rights-online